Frequently Asked Questions

Every question has an answer, either within our Help Center or through our amazing customer care team. we want you to have the most intense and incredible experience, and believe knowledge is the key to unlocking new pleasures!

Lube

Me You Us Glycerine-Free Lube is perfect for women, as glycerine can sometimes cause reactions. It’s also great for anyone with sensitive skin, including men, offering a gentle and silky feel. This versatile lube is suitable for all activities, whether you’re using it with toys, during solo play, or for intimate moments with a partner. If you’re prone to sensitivity, this lube ensures comfort and safety.

Shop Me You Us Hybrid Lube is slightly thicker than the Aqua Slix, making it excellent for all activities, especially anal play and men’s toys. If you’re looking for a lube that doesn’t dry out too quickly and has a balanced texture, Hybrid Lube is a fantastic choice. While it’s great for men, it’s also recommended for women who aren’t sensitive, as it’s a versatile option that offers long-lasting glide.

Payments

We understand the importance of discretion. Rest assured, your payment will appear as "ABS Holdings" on your bank statement. This discreet billing ensures your privacy throughout the purchasing process. If you have any more questions or need further assistance, feel free to ask!

We've all experienced nosey neighbours at some point, but don't worry, we have it covered! All of our orders are sent in plain packaging to ensure discreet delivery. You can also specify a safe place to deliver for extra peace of mind. 

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Uncategorized

For best results use a waterbased lubricant. 

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