Shipping & Returns
100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging!
Same Day Despatch
Orders placed before 3pm Monday - Thursday will be despatched the same day.
Next Day Delivery is only guaranteed if the Next Day Delivery option is selected.
Orders placed before 1:30pm Friday will be despatched the same day.
For orders placed before 1:30pm on Friday, Next day delivery will only apply if the Saturday delivery option is selected.
Orders placed between 1:30 pm on Friday and 12pm on sunday will be despatched on the following Monday.
United Kingdom Delivery Charges & Options
Standard - FREE for orders over £10, £3 for orders under £10. Royal Mail 1st Class Recorded Delivery - Delivery usually within 1 to 5 days. However 10 working days should be allowed before contacting us if your order has not arrived.?
Next Day Courier - £4.79. Interlink courier - Guaranteed to arrive Next Working Day Monday to Friday, when order placed before 3pm Monday - Thursday.
Saturday Delivery - £10. Royal Mail Special Delivery™ Next Day with Guaranteed Saturday Delivery - Guaranteed to arrive Saturday, when ordered placed before 1:30pm Friday.
Please note that if you live in the Highlands and Islands areas delivery may take longer than specified.?Orders outside of mainland UK are unlikely to arrive on time when using the Next day or Saturday delivery option.
Please allow 2-5 working days, for the below postcodes:
AB30-38, AB44-56, FK17-99, G83, GY1, GY9, IV1-28, IV30-39, IV52-54, IV63, KW1-17, PA21-33, PA34-40, PH18-26, PH30, PH31-44, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Not at home during the day?
No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.
Security
You will need to sign for your parcel so that we know you have received it. If you are out when the postman calls, don’t worry!
You will be left with a card with details of how to collect your parcel or rearrange delivery at a time convenient to you. Your parcel will be kept for 7 days and if not collected or delivered it will be sent back to us.
If you would like us to re send your order we will regretably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
Returns
Returns Address:
Simply Pleasure,
Unit B Stirling Business Park,
6 Nimrod Way,
East Dorset Trade Park,
Wimborne,
Dorset,
UK
BH21 7SH
If you wish to return an item for any reason you must contact us via our contact page on the website or by writing to us at the above address
All written communication must be within 14 days of receipt.
If products are to be returned they must be returned within 7 working days from date of receipt. They must be returned in original packaging and unused condition. Returns must be paid for by the customer and replacements will be sent out on date of receipt of return.
Products must be returned unused in a clean, sanitised and hygienic condition, if we do not feel your return meets these standards then the item will be returned to you and no refund will be given.
If we believe your return to be of a satisfactory standard, you will be offered the choice of either a refund, replacement of item or a credit note. Refunds, Refunds are given excluding our postage and packaging costs. We will not reimburse any delivery costs you have incurred upon returning your item to us.
Lingerie
Regrettably we cannot accept returns of any of our lingerie lines*
Tracking your order
Your unique order tracking number can be emailed to you upon request. Alternatively you can check your tracking number on the Royal Mail web site http://track.royalmail.com/
Haven’t received you order when expected?
If your order doesn’t arrive when expected please contact our Customer Service Department, 01202 868533.
Free gift entitlement is one gift per order placed at www.simplypleasure.com
Please be aware that simplypleasure.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
*Your Statutory Rights are not affected