Royal Mail Special Delivery 24hr Service - £6.95
100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging!
Same Day Despatch
We endeavour to ship all orders the same day, if received Monday to Friday between the hours of 8am to 3pm. If your order is placed outside of working hours it will be shipped the next working day.
UK Based Orders
Royal Mail 1st Class Recorded Delivery - Delivery usually within 1 to 5 days. However 10 working days should be allowed before contacting us if your order has not arrived.
Royal Mail Special Delivery Next Day Service - Guaranteed to arrive Next Working Day Monday to Saturday.
Please note that if you live in the Highlands area delivery may take longer than specified.
Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 days, depending on the destination.
Not at home during the day?
No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.
Security
You will need to sign for your parcel so that we know you have received it. If you are out when the postman calls, don’t worry!
You will be left with a card with details of how to collect your parcel or rearrange delivery at a time convenient to you. Your parcel will be kept for 7 days and if not collected or delivered it will be sent back to us.
If you would like us to re send your order we will regretably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
Returns
If products are to be returned they must be returned within 7 working days from date of receipt. They must be returned in original packaging and unused condition. Returns must be paid for by the customer and replacements will be sent out on date of receipt of return.
Tracking your order
Your unique order tracking number can be emailed to you upon request. Alternatively you can check your tracking number on the Royal Mail web site http://track.royalmail.com/
Haven’t received you order when expected?
If your order doesn’t arrive when expected please contact our Customer Service Department, 01202 868533.
Free gift entitlement is one gift per order placed at www.simplypleasure.com
Please be aware that simplypleasure.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
