Simply Pleasure accepts unwanted items for refund or exchange for up to 30 days. UK returns even include FREE return postage. All we ask is that these products are unopened, unused or unworn as appropriate.
Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.
In all cases you will need to complete the form opposite to tell us the details of your return and be issued with a returns number. You can then post the item back to us at the supplied freepost address. Please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.
Please ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting.
Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:
Hosiery (including bodystockings, stockings and tights)
Latex lingerie and clothing
The above returns policy is only valid for purchases made through the Simply Pleasure website and do not necessarily apply to purchases made in our retail stores. Please contact your local Simply Pleasure store if you require more information.
Simply Pleasure is part of the ABS Group, the largest distributor of adult products and sex toys in the UK.
If you are returning an item to us, please fill in the form below to help us deal with your request as quickly as possible.
Fields marked with * must be completed.